Almost £1.3bn stolen by fraudsters in 2025, according to annual report from UK Finance
New figures from UK Finance’s 2026 Fraud Report continue to make alarming reading. More than four million cases of fraud resulting in financial loss were reported in the UK last year, the equivalent of nearly 8 per minute, with almost £1.3 billion of money stolen by scammers in 2025. That represents an 11% increase on […]
Ofcom closes its One Touch Switching enforcement programme as new switching system finds its feet
Ofcom has closed its enforcement programme for the One Touch Switching (OTS) system for residential customers, signalling that the regulator is broadly satisfied with how the broadband and phone switching process is now performing. On 3 April 2023, Ofcom introduced new rules regarding the process for residential customers to switch their broadband and/or landline services. […]
Consultants and analysts can now join CCUK as individual associates
This year, we are excited to introduce new membership tier – Individual Associate Membership. This membership is for freelance consultants and analysts who must be a sole trader and working for multiple organisations. Membership benefits include: 👉 Participation in all CCUK working groups 👉 Opportunity to feed into consultations 👉 Access to the members portal […]
Ofcom closes its emergency call compliance programme checking for access to 999
Ofcom has closed its compliance programme launched in October 2025 to assess whether UK communications providers were meeting their obligations around access to emergency calls, including 999 and 112. The headline finding is that no issues were identified that warrant formal enforcement action at this time. However, the regulator has taken the opportunity to issue […]
Proposals to update the Telecommunications Security Code of Practice 2022: government response
The Department for Science, Innovation and Technology has published the consultation outcome to the Proposals to update the Telecommunications Security Code of Practice 2022. This is the first revision since the Code came into force in 2022. It marks a critical pivot toward treating the framework as a “living document” capable of adapting to an […]
Telecoms Fraud Charter hits six-month mark ‘on track’, says Security Minister Jarvis
On 20th May, Minister for Security Dan Jarvis delivered the first statutory six-month progress update on the Telecoms Fraud Charter, signed on 5th November 2025. Under the commitment set out in the Fraud Strategy, the Home Office will report to Parliament on the strategy’s delivery every six months through to the end of 2027. The […]
Openreach puts a halt to sales of copper phone and landline services for 1.69 million premises across the UK.
Openreach has announced that its wholesale customers will have twelve months’ notice to withdraw legacy analogue products and services, including copper PSTN phone lines, at premises where full fibre is now available. The move is the latest expansion of its stop-sell programme, designed to accelerate migrations off copper ahead of the PSTN switch-off in January […]
King’s Speech 2026 delivered: What did it say about the telecoms sector?
On the 13th May, the King’s Speech set out the government’s new legislative agenda built around national resilience, public service reform and strengthening the UK’s international partnerships, delivered against a backdrop of challenges to Sir Keir Starmer’s premiership. For CCUK members, four announcements stand out as warranting close attention over the coming months. Firstly, the […]
The Big Reveal: CCUK Awards 2026 Finalists
Today we are announcing finalists of the 2026 Comms Council UK Awards, sponsored by Magrathea. We are delighted to reveal the shortlisted companies for the CCUK Awards 2026. Celebrating 18 years of excellence, these awards remain the premier benchmark for the UK’s VoIP and advanced communications community. Congratulations to all shortlisted companies, many being nominated […]
UK campaigners voice concerns around PSTN switch-off for older people and rural communities
UK campaign organisation for over-60s, Silver Voices, has voiced concerns around the PSTN switch-off, claiming that the switchover will disproportionately affect older people who rely on landline phones for calling for assistance. The group has set up an online petition, entitled ‘Save our Landlines’, which calls on the government to extend the deadline of the […]