Business Victims of Fraud – CCUK Principles and Best Practice Guidance
As a signatory of the Telecoms Fraud Charter, CCUK committed to supporting business victims of fraud by developing principles and guidance for our members. We are pleased to say that we have done this, and you can see our principles at https://commscouncil.uk/wp-content/uploads/CCUK-Business-Victim-Principles.docx.pdf We have also produced guidance for businesses on where to go if they […]
Conservative MP tables bill to ban mid-contract price rises for telecoms customers
Dr Luke Evans, Shadow Health and Social Care Minister and the Conservative MP for Hinckley and Bosworth, has tabled a Private Members’ Bill seeking to prohibit mobile, landline and broadband providers from raising prices during the term of a fixed contract. The Telecommunications (Fixed-term Contracts) Bill is still in its earliest stages and hasn’t been […]
Almost £1.3bn stolen by fraudsters in 2025, according to annual report from UK Finance
New figures from UK Finance’s 2026 Fraud Report continue to make alarming reading. More than four million cases of fraud resulting in financial loss were reported in the UK last year, the equivalent of nearly 8 per minute, with almost £1.3 billion of money stolen by scammers in 2025. That represents an 11% increase on […]
Ofcom publishes updated resilience guidance for telecoms providers
Ofcom has released new guidance for communications providers on their resilience-related security duties under the Communications Act 2003, replacing the regulator’s previous guidance document from 2022. The update sets out Ofcom’s expectations for how telecoms networks and services should be architected, designed and operated to maintain availability and performance for UK consumers, businesses and organisations. […]
Ofcom closes its One Touch Switching enforcement programme as new switching system finds its feet
Ofcom has closed its enforcement programme for the One Touch Switching (OTS) system for residential customers, signalling that the regulator is broadly satisfied with how the broadband and phone switching process is now performing. On 3 April 2023, Ofcom introduced new rules regarding the process for residential customers to switch their broadband and/or landline services. […]
Consultants and analysts can now join CCUK as individual associates
This year, we are excited to introduce new membership tier – Individual Associate Membership. This membership is for freelance consultants and analysts who must be a sole trader and working for multiple organisations. Membership benefits include: 👉 Participation in all CCUK working groups 👉 Opportunity to feed into consultations 👉 Access to the members portal […]
Ofcom closes its emergency call compliance programme checking for access to 999
Ofcom has closed its compliance programme launched in October 2025 to assess whether UK communications providers were meeting their obligations around access to emergency calls, including 999 and 112. The headline finding is that no issues were identified that warrant formal enforcement action at this time. However, the regulator has taken the opportunity to issue […]
Proposals to update the Telecommunications Security Code of Practice 2022: government response
The Department for Science, Innovation and Technology has published the consultation outcome to the Proposals to update the Telecommunications Security Code of Practice 2022. This is the first revision since the Code came into force in 2022. It marks a critical pivot toward treating the framework as a “living document” capable of adapting to an […]
Telecoms Fraud Charter hits six-month mark ‘on track’, says Security Minister Jarvis
On 20th May, Minister for Security Dan Jarvis delivered the first statutory six-month progress update on the Telecoms Fraud Charter, signed on 5th November 2025. Under the commitment set out in the Fraud Strategy, the Home Office will report to Parliament on the strategy’s delivery every six months through to the end of 2027. The […]
Openreach puts a halt to sales of copper phone and landline services for 1.69 million premises across the UK.
Openreach has announced that its wholesale customers will have twelve months’ notice to withdraw legacy analogue products and services, including copper PSTN phone lines, at premises where full fibre is now available. The move is the latest expansion of its stop-sell programme, designed to accelerate migrations off copper ahead of the PSTN switch-off in January […]