The winner of this category is the stand out ITSP in its class over the past 12 months, demonstrating impressive business performance, innovation and customer service. This category is focussed on ITSPs with a turnover of up to £10.2 million (in line with Companies House auditing requirements). The entry should provide a rich entry into how the company has developed and grown in the past year including an exemplary case study.
Finalists
Dial 9 Communications
Gradwell Communications
Start Communications
TelcoSwitch
Voipfone
Sponsored by
Focussed on companies with a turnover of over £10.2 million (in line with Companies House auditing requirements), this category celebrates the best in breed of the larger ITSPs in the market. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing a first class case study. Outlining what the company has done differently in the past twelve months to grow and diversify is also required.
Finalists
8×8
Pure IP
RingCentral
Vonage
X-on
Sponsored by
This award recognises the company that has produced the most well-rounded service for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and support for the end user. If it is a new service it should show customer take up, if its an older service it should demonstrate both year on year customer growth and retention.
Finalists
bOnline
Dial 9 Communications
Voipfone
Voxbit – Byphone
Sponsored by
This award recognises the company that has produced the most compelling service for the enterprise customer. The entry must demonstrate impressive business service, innovation and customer service as well as detailing an exemplary case study. This company should provide a good selection of business features and benefits and be able to demonstrate how they add value to the customer. If it is a new service it should show customer take up, if its an older service it should demonstrate both year on year customer growth and retention.
Finalists
Fuse 2 Communications – Anywhere365 Enterprise Solution
RingCentral – Message, Video, Phone (MVP) and Contact Centre solutions
Start Communications – Horizon VOIP and Nurse Call integration
Sponsored by
This award recognises the company that has produced the standout solution that has been effectively deployed and adopted across multiple jurisdictions. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation and complying with various local regulatory requirements. Outlining how its provided a local flavour and adapted the service successfully to different countries and/or regions, whilst maintaining core functionality across a group enterprise is required. If it is a new service it should show customer take up, if its an older service it should demonstrate both year on year customer growth and retention.
Finalists
Bandwidth – Voice solutions
Gradwell – The Technology Group – 3CX
Pure IP voice solutions – SeRVE
RingCentral – Message, Video, Phone (MVP) and Contact Centre solutions
Voxbit – Byphone
Sponsored by
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has either helped drive productivity/efficiencies, improved collaboration as well as drive up quality of service. As well as a case study, clear service/product take up must be outlined.
Finalists
8×8 and Agent Workspace
Ciptex Locator
Gamma – Horizon Contact
RingCentral
Vonage
Sponsored by
This award is designed to recognise the best software on the market and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions and more. The winning entrant will demonstrate how their innovative software has made an impact within the sector, in terms of customer functionality and quality of service with strong take-up and usage.
Finalists
Radisys – Engage Digital Platform
Voxbit – Byphone
X-on – Surgery Connect
Sponsored by
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s experience. This could be desk phones, video and conference phones, headsets or additional accessories. It will demonstrate technology that has excellent reliability and user-friendliness, whilst also having innovative new services that have made an impact with customers.
Finalists
Fanvil Technology
Grandstream – GRP2670 Professional Carrier-Grade IP Phone
Konftel AB and the Konftel 800 VoIP conference device
Snom Technology – M900 DECT Multicell Base Station
Yealink – WH66 DECT Wireless Headset
Sponsored by
This award focuses on companies providing back end services for Communications providers and equipment that is typically hosted at the ITSP’s Data Centre. The company will demonstrate how their products and services solve industry challenges such as network security or resilience. This could include network switches, voice gateways and SBCs.
Finalists
Bandwidth – Cloud communications solutions
Gamma Telecom – SIP
Microtalk Europe – MT-Switch
Netaxis
Sponsored by
This award is open to any individual, organisation or campaign that has truly helped the industry in delivering communications services to UK businesses and consumers and helping Britain talk. Nominations were welcome from members and other industry stakeholders. The winners are decided by the Board of Comms Council UK.
Sponsored by
Comms Council UK are sponsored by Magrathea
The winners will be announced at Sea Containers in London on 28th September.
Book your tickets here.
Comms Council UK are a UK, membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video.
