The winner of this category is the stand out ITSP in its class over the past 12 months, demonstrating impressive business performance, innovation and customer service. This category is focussed on ITSPs with a turnover of up to £10.2 million (in line with Companies House auditing requirements). The entry should provide a rich entry into how the company has developed and grown in the past year including an exemplary case study.
bOnline – WINNER
Dial 9 Communications
VoiceHost – HC
Focussed on companies with a turnover of over £10.2 million (in line with Companies House auditing requirements), this category celebrates the best in breed of the larger communication providers in the market. This company should demonstrate impressive business performance over the past 12 months, highlighting growth, innovation and a good customer service record as well as detailing a first class case study. Outlining any changes in strategy or ways to diversify during the twelve month period is also welcome.
8×8 – HC
Vonage – HC
This award recognises the company that has produced the most well-rounded service for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and support for the end user. If it is a new service it should show customer take up, if it’s an established service, it should demonstrate both year on year customer growth and retention.
3CX – WINNER
Dial 9 Communications
This award recognises the company that has produced the most compelling service for the enterprise customer. The entry must demonstrate impressive business service, innovation and customer service as well as detailing an exemplary case study. This company should provide a good selection of business features and benefits and be able to demonstrate how they add value to the customer. If it is a new service it should show customer take up, if its an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
8×8 – WINNER
This award recognises the company that has produced the standout solution that has been effectively deployed and adopted across multiple jurisdictions. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation and complying with various local regulatory requirements. Outlining how it has provided a local flavour and adapted the service successfully to different countries and/or regions, whilst maintaining core functionality across a group enterprise is required. If it is a new service it should show customer take up, if it’s an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
Bandwidth – WINNER
Pure IP – HC
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has either helped drive productivity/efficiencies, improved collaboration as well as drive up quality of service. As well as a case study, clear service/product take up must be outlined.
8×8 – 8×8 Intelligent Customer Assistant -HC
Kerv – CX Translate – HC
PromptVoice – PromptVoice service – WINNER
Radisys – Engage Media Analytics -HC
This award is designed to recognise the best applications (be that systems software or applications software) on the market and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions, CRM tools and more. The winning entrant will demonstrate how their innovative application has made an impact within the sector, in terms of customer functionality and quality of service.
Kerv – Compliance Cloud -WINNER
Netaxis Solutions – Fusion – HC
Radisys – Live Call Translation Application
Sangoma Technologies – Switchvox Cloud
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s experience. This could be desk phones, video and conference phones, headsets or additional accessories. It will demonstrate technology that has excellent reliability and user-friendliness, which has had a good take up within the market. Innovative new features that have made an impact with customers will be noted. If its a new device then market impact and customer take up needs to be outlined. If its an established device it should demonstrate both year on year customer growth and performance as well as any new features that may have been added, which has maintained its market position.
Snom Technology – D713 IP Desk Phone
Sangoma Technologies – P-Series IP Phones – HC
Yealink – Yealink DECT Wireless Headset Series – WINNER
This award is focussed at companies who operate broadly across the supply chain to support the effective delivery of a CPs service, lowering barriers to entry and increasing speed to market. This could include back end infrastructure suppliers (network switches, voice gateways, SBCs etc), voice wholesalers, vendor platforms (e.g UCaaS providers) or connectivity support. The company will demonstrate how their products and services have helped their customers operate both seamlessly and efficiently, whilst helping to tackle specific challenges (network security, resilience or compliance with UK or international regulations) and remove certain barriers.
Gamma – WINNER
Netaxis Solutions -HC
X-on Health – HC