The winner of this category is the stand out ITSP in its class over the past 12 months, demonstrating impressive business performance, innovation and customer service. This category is focussed on ITSPs with a turnover of up to £10.2 million (in line with Companies House auditing requirements). The entry should provide a rich entry into how the company has developed and grown in the past year including an exemplary case study.
Finalists
Agile Comms
bOnline
Microtalk Europe
V4One
VoIPstudio
This category is kindly sponsored by
Focussed on companies with a turnover of over £10.2 million (in line with Companies House auditing requirements), this category celebrates the best in breed of the larger communication providers in the market. This company should demonstrate impressive business performance over the past 12 months, highlighting growth, innovation and a good customer service record as well as detailing a first class case study. Outlining any changes in strategy or ways to diversify during the twelve month period is also welcome.
Finalists
8×8
LoopUp
Monty Mobile
Rydal Group
Voiceflex
This category is kindly sponsored by
This award recognises the company that has produced the most well-rounded service for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and support for the end user. If it is a new service it should show customer take up, if it’s an established service, it should demonstrate both year on year customer growth and retention.
Finalists
bOnline
Microtalk Europe
V4One
Yealink
This award recognises the company that has produced the most compelling service for the enterprise customer. The entry must demonstrate impressive business service, innovation and customer service as well as detailing an exemplary case study. This company should provide a good selection of business features and benefits and be able to demonstrate how they add value to the customer. If it is a new service it should show customer take up, if its an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
Finalists
8×8 Platform for CX and 8×8.com
Colt Technology Services – Colt Intelligent Communications (CIC)
Microtalk Europe
This category is kindly sponsored by
This award recognises the company that has produced the standout solution that has been effectively deployed and adopted across multiple jurisdictions. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation and complying with various local regulatory requirements. Outlining how it has provided a local flavour and adapted the service successfully to different countries and/or regions, whilst maintaining core functionality across a group enterprise is required. If it is a new service it should show customer take up, if it’s an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
Finalists
8×8
CallTower
Gamma
Monty eSIM (Monty UK Global)
VoIPstudio
This category is kindly sponsored by
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has either helped drive productivity/efficiencies, improved collaboration as well as drive up quality of service. As well as a case study, clear service/product take up must be outlined.
Finalists
Ciptex – Video Advice Kiosk with Agent AI Assist
Elisha Telecom / Elisha Insights
Guardian Assurance by Kerv
SCG Together, Emergency Response Solution
Vonage Fraud Defender Advanced
This award is designed to recognise the best applications (be that systems software or applications software) on the market and is open to applicants from across the next generation communications landscape.
Entrants can include APIs, billing platforms, portals, WebRTC solutions, CRM tools and more. The winning entrant will demonstrate how their innovative application has made an impact within the sector, in terms of customer functionality and quality of service.
Finalists
8×8 and 8×8 Platform for CX
Daktela – Contact Centre Platform
Elisha Telecom / Elisha Insights
Monty eSIM
Vonage: VCC Intelligent Workspace
This category is kindly sponsored by
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s experience. This could be desk phones, video and conference phones, headsets or additional accessories. It will demonstrate technology that has excellent reliability and user-friendliness, which has had a good take up within the market. Innovative new features that have made an impact with customers will be noted.
If its a new device then market impact and customer take up needs to be outlined. If its an established device it should demonstrate both year on year customer growth and performance as well as any new features that may have been added, which has maintained its market position.
Finalists
Fanvil Technology – V66 Pro Prime Business Phone
Rydal Group – Curo UC 500 Device
Yealink AX83H Wi-Fi Handset
This award is focussed at companies who operate broadly across the supply chain to support the effective delivery of a CPs service, lowering barriers to entry and increasing speed to market. This could include back end infrastructure suppliers (network switches, voice gateways, SBCs etc), voice wholesalers, vendor platforms (e.g UCaaS providers) or connectivity support.
The company will demonstrate how their products and services have helped their customers operate both seamlessly and efficiently, whilst helping to tackle specific challenges (network security, resilience or compliance with UK or international regulations) and remove certain barriers.
Finalists
Gamma
IQ Mobile – Wholesale Fixed Mobile Convergence
Guardian Assurance by Kerv
Sangoma Technologies
Voxbit T/A byphone
For those who promote and champion women in the industry, email events@commscouncil.uk with your nomination. Women in Telecoms Group will pick the winner.
You can nominate for this category, email events@commscouncil.uk with your nomination
Comms Council UK awards are sponsored by Magrathea.
Visit our awards pages to find more information about this year’s awards.
Winners will be announced at the ceremony on 25th September at 116 Pall Mall.
Comms Council UK are a UK, membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video.
