Members of Parliament from the Digital Communities All-Party Parliamentary Group (APPG) have urged the government to take stronger action in protecting the most vulnerable as the UK transitions to internet based systems.
Helen Morgan, the Liberal Democrat MP for North Shropshire and the Chair of the APPG, criticised the lack of government leadership, stating, "Successive governments have not provided leadership or coordination to this programme, and it is now time for this new government to correct course." With landline operators phasing out traditional copper-wire connections, the group warned that millions of residents—particularly older people, those with disabilities, and those reliant on telecare—could be at risk if the transition is not properly managed.
The APPG's report noted that while ministers have increased their involvement, there remains an urgent need for clearer direction. "The risk to life if residents are not safely migrated is real," Morgan stressed. The group also raised concerns over the delayed national telecare awareness campaign, which will spread awareness of the PSTN switchoff, and is now expected in the summer. While the campaign is being funded by BT and Virgin Media O2, the APPG highlighted a lack of coordination between industry and government, warning that "the digital switchover should be known and understood by every resident across the country to ensure the most vulnerable in our communities are protected."
Highlighting the specific risks for rural communities, Morgan warned that those in areas like North Shropshire face added dangers during power cuts if a reliable alternative is not in place. "Our residents deserve to know that they can always call for help in an emergency, whatever the weather," she said. The APPG's report, Care to Connect, will be formally launched in Parliament, calling on ministers to take immediate action and ensure that the transition is not led by industry alone at the expense of public safety.