14th February 2025

DSIT publishes Telecare Action Plan

Earlier this week, DSIT published aTelecare Action Plan, setting out the actions stakeholders are expected to take to protect telecare users during the digital phone switchover. A joint publication with DHSC, the plan is the product of collaboration with stakeholders from across the telecommunications, telecare and the adult social care sector.

The plan sets out actions against four main outcomes the Government expects to see delivered to safeguard telecare users:

  • No telecare user will be migrated to digital landline services without the communication provider, the customer or the telecare service provider confirming that the user has a compatible and functioning telecare solution in place.

  • Use of analogue telecare devices is phased out to ensure that only digital devices are being used.

  • Telecare users, their support networks and their service providers understand what actions they need to take.

  • Stakeholders collaborate to safeguard telecare users through the digital phone switchover.

DSIT and DHSC will continue to monitor whether further actions are necessary to safeguard telecare users through the digital phone switchover.

More News:

23rd May 2025

The UK’s policing thinktank The Police Foundation published a report this week on the need for policing reform to address fraud and scams. The…

15th May 2025

A debate in the House of Lords, titled “Telecommunications fraud: reimbursement of the victims” was held on 14 May. Led by Lord Vaux of…

9th May 2025

CCUK has written to Lord Vaux, a member of the House of Lords, ahead of his upcoming oral question in the House of Lords,…

A ‘Victimless Crime’? Why Fraud Policing Needs a Re-Design

23rd May 2025
The UK’s policing thinktank The Police Foundation published a report this week on the need for policing reform to address fraud and scams. The…

2025 Comms Council UK Awards

Comms Council UK awards are sponsored by Magrathea.

Visit our awards pages to find more information about this year’s awards.

Winners will be announced at the ceremony on 25th September at 116 Pall Mall.