Earlier this week, DSIT published aTelecare Action Plan, setting out the actions stakeholders are expected to take to protect telecare users during the digital phone switchover. A joint publication with DHSC, the plan is the product of collaboration with stakeholders from across the telecommunications, telecare and the adult social care sector.
The plan sets out actions against four main outcomes the Government expects to see delivered to safeguard telecare users:
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No telecare user will be migrated to digital landline services without the communication provider, the customer or the telecare service provider confirming that the user has a compatible and functioning telecare solution in place.
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Use of analogue telecare devices is phased out to ensure that only digital devices are being used.
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Telecare users, their support networks and their service providers understand what actions they need to take.
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Stakeholders collaborate to safeguard telecare users through the digital phone switchover.
DSIT and DHSC will continue to monitor whether further actions are necessary to safeguard telecare users through the digital phone switchover.