4th November 2022

TOTSCo publishes important new documents

Earlier this week, TOTSCo published new documents to help CPs consider the detailed implications of One Touch Switch, and to take steps to design modifications to their systems and processes.

As TOTSCo has assumed control of the Industry Process, it has published V4.1 of the OTS Industry Process Design document, detailing information flows that will need to happen for CPs to execute timely and effective switches. TOTSCo also published a Process Flows document to help stakeholders better understand requirements.

The aim of this document is to explain the structure of messages that will be sent and received via the TOTSCo Hub, including content, basic rules and high-level error messages and responses.

Hub Specifications & Technical Requirements
This document isn’t specifically aimed at CPs, but has been published to provide insights into the way the TOTSCo Hub will operate, i.e. as a ‘letterbox’ and ‘post office’ for all OTS messages.

Feedback to TOTSCo
CPs are encouraged to provide feedback via admin@totsco.org.uk.
The address doesn’t provide responses but will help to generate additional future material for users.

More News:

10th October 2025

We are excited to participate in this year’s Women In Tech Week. Throughout the week between 13th and 17th October, we will be releasing…

26th September 2025

We are proud to announce the winners of our 17th annual Comms Council UK Awards. Each year, the Awards acknowledge accomplishments within the unified…

11th September 2025

Following the Cabinet reshuffle in early September 2025, Liz Kendall has been confirmed as Secretary of State for Science, Innovation and Technology, replacing Peter…

Supporting Women in Tech Week

10th October 2025
We are excited to participate in this year’s Women In Tech Week. Throughout the week between 13th and 17th October, we will be releasing…

2025 Comms Council UK Awards

Comms Council UK awards are sponsored by Magrathea.

Visit our awards pages to find more information about this year’s awards.

CCUK Awards 2026 will launch in January!