Comms Council UK and National Trading Standards launch joint information sharing initiative to crack down on telephone fraud
More than eight in 10 (82%) UK adults have been affected by potential scam texts or calls, representing an estimated 44.6 million adults in the UK (Ofcom) Combatting fraud requires a multifaceted approach, with Comms Council UK (CCUK), the trade association for telecoms companies that provide services to business and residential customers in the UK, […]
Ofcom publishes ADR consultation
Ofcom has published a consultation proposing changes to the current Alternative Dispute Resolution (ADR) system. Ofcom launched a review of the current ADR system in November 2023, which included carrying out research among consumers to understand their experiences. The review found that while ADR rules are working well overall, targeted changes are needed. Specifically, Ofcom […]
Comms Council UK announces appointment of new Chair, Tracey Wright
We are pleased to announce the election of our new Chair, Tracey Wright. Tracey has been selected by CCUK’s Council in light of her significant contributions to the association and industry. These include leading CCUK’s Industry Developments Working Group, and co-founding the highly successful Women in Telecoms group, which now supports 188 members. She will […]
Comms Council UK is celebrating 20 years!
It’s our birthday! 🎉 2025 marks the 20th anniversary of Comms Council UK. Established in 2005 as Internet Telephony Services Providers’ Association by 12 founding members, CCUK is now over 100 companies strong. Our sector is no longer niche, but the mainstream backbone of the UK’s communications infrastructure. The telecoms sector has seen significant progress […]
Ofcom publishes proposed Plan of Work for 2025/26
Ofcom published its proposed Plan of Work for 2025/26, outlining its areas of work for the next financial year. The plan centres on four priorities, and outlines how Ofcom intends to meet these priorities: Internet and post we can rely on – this includes the availability of high-quality networks and services; reliable and secure networkings […]
PSTN news update
The Government has recently published a number of updates around the PSTN migration – please see below for an overview of what has been published. Guidance: Public Switched Telephone Market (PSTN) Migration These announcements follow on from the original Public Switched Telephone Network Charter, published in December last year (2023), and the Network Operator charter […]
Summary of 2024 Autumn Budget
The Chancellor of the Exchequer presented her Autumn Budget to Parliament on Wednesday 30 October 2024. Some of the measures announced that may be of relevance to the telecoms sector include: Digital Adoption Taskforce – The SME Digital Adoption Taskforce will be extended and will produce an interim report early in 2025 with practical steps […]
Ofcom publishes statement on the future regulation of phone-paid services
Ofcom has published a statement setting out how it will transfer responsibility for the day-to-day regulation of premium rate services (PRS) from the Phone-Paid Services Authority (PSA) to Ofcom. Historically, the PSA has been designated as day-to-day regulator for the PRS market, with Ofcom performing a ‘backstop’ regulatory function through its enforcement of the PRS […]
Gaining Provider Led Business Steering Group – business switching industry video
The Gaining Provider Led Business Steering Group has unveiled its inaugural industry video on business switching, which offers a comprehensive overview of the regulations and a high-level summary of the process. What to expect: Regulatory insights: understand the regulations governing business switching Process overview: get a clear, concise look at the overall switching process You […]
Ofcom confirms its intention to decommission the old switching system
Ofcom has published a letter it had recently sent to communications providers within scope of OTS rules confirming its intention to decommission Notification of Transfer (NoT+) functionality on 24th October 2024 in favour of the One Touch Switch (OTS) system. Ofcom had previously opted to retain the NoT+ process for a six week transitional period […]
