20th January 2025

Ofcom publishes ADR consultation

Ofcom has published a consultation proposing changes to the current Alternative Dispute Resolution (ADR) system. 

Ofcom launched a review of the current ADR system in November 2023, which included carrying out research among consumers to understand their experiences. The review found that while ADR rules are working well overall, targeted changes are needed.

Specifically, Ofcom is considering reducing the existing time frame that customers have to wait before they can escalate complaints to ADR from eight weeks to six weeks.

The deadline for submitting feedback on the changes is 12th March 2025, with a final decision expected to be published in summer 2025.
CCUK will be considering a response to the consultation.

More News:

6th June 2025

Ofcom has detailed its strategy for supporting safe AI innovation across telecoms, broadcast, online platforms, and postal sector, highlighting AI’s role in enhancing opportunities…

3rd June 2025

A PSTN switch-off awareness campaign has been launched by the Department of Science, Innovation, and Technology, and the industry to call on the estimated…

2nd June 2025

A new call for views from DSIT is considering new regulation regarding the security of “Enterprise connected devices” (or “IoT devices”). VoIP phones are…

Ofcom’s strategic approach to AI

6th June 2025
Ofcom has detailed its strategy for supporting safe AI innovation across telecoms, broadcast, online platforms, and postal sector, highlighting AI’s role in enhancing opportunities…

2025 Comms Council UK Awards

Comms Council UK awards are sponsored by Magrathea.

Visit our awards pages to find more information about this year’s awards.

Winners will be announced at the ceremony on 25th September at 116 Pall Mall.