12th July 2022

Ofcom emergency services monitoring

Ofcom has opened a new monitoring programme to ensure that telecoms providers are complying with rules requiring that customers are able contact the emergency services at all times.

As you will be aware, Ofcom rules state that providers must offer a way for landline-dependent customers to contact the emergency services at all times, even as VoIP is rolled out. Providers need to take steps to identify these customers and offer them a suitable solution, and Ofcom have already provided guidance for providers on this point.

In this new monitoring programme, Ofcom will gather information from a range of alternative network providers and VoIP providers, in order to better see what the industry is doing to understand and comply with the obligations. Following this initial information-gathering stage, Ofcom will then consider the responses to determine whether any further action, including enforcement, is required.

Do let us know if you need any more information.

More News:

14th February 2025

Earlier this week, DSIT published aTelecare Action Plan, setting out the actions stakeholders are expected to take to protect telecare users during the digital…

30th January 2025

Comms Council UK, the UK body representing the VoIP and advanced communications industry, today launches the 2025 Comms Council UK Awards, sponsored by Magrathea….

29th January 2025

More than eight in 10 (82%) UK adults have been affected by potential scam texts or calls, representing an estimated 44.6 million adults in…

DSIT publishes Telecare Action Plan

14th February 2025
Earlier this week, DSIT published aTelecare Action Plan, setting out the actions stakeholders are expected to take to protect telecare users during the digital…

2025 Comms Council UK Awards

Comms Council UK are sponsored by Magrathea

The awards entries open in January and winners will be announced at the ceremony on 25th September at 116 Pall Mall.