12th July 2022

Ofcom emergency services monitoring

Ofcom has opened a new monitoring programme to ensure that telecoms providers are complying with rules requiring that customers are able contact the emergency services at all times.

As you will be aware, Ofcom rules state that providers must offer a way for landline-dependent customers to contact the emergency services at all times, even as VoIP is rolled out. Providers need to take steps to identify these customers and offer them a suitable solution, and Ofcom have already provided guidance for providers on this point.

In this new monitoring programme, Ofcom will gather information from a range of alternative network providers and VoIP providers, in order to better see what the industry is doing to understand and comply with the obligations. Following this initial information-gathering stage, Ofcom will then consider the responses to determine whether any further action, including enforcement, is required.

Do let us know if you need any more information.

More News:

10th July 2024

Comms Council UK today announced the finalists of the 16th annual Awards. Each year, the Awards acknowledge accomplishments within the Unified Communications and VoIP…

24th May 2024

TOTSCo has announced that the revised One Touch Switch planned go-live date will be Tuesday 12th September 2024, following input from communication providers and…

24th May 2024

We wanted to share a new best practice guidance paper we have put together on “Preventing Misuse of Sub-Allocated and Assigned Numbers” which we…

The 2024 Comms Council UK Awards Finalists Announced!

10th July 2024
Comms Council UK today announced the finalists of the 16th annual Awards. Each year, the Awards acknowledge accomplishments within the Unified Communications and VoIP…

2022 Comms Council UK Awards

Comms Council UK are sponsored by Magrathea

The winners will be announced at Sea Containers in London on 28th September.

Book your tickets here.