3rd November 2015

ITSPA launches Nuisance Calls Best Practice Document

ITSPA, the UK’s voice for the next generation communications industry today launched its Best Practice Document on nuisance calls.

The document provides communications providers with a comprehensive guide to the different types of nuisance call and detailed advice on how providers should handle complaints related to different types of nuisance call.

The publication of the guidance follows ongoing discussion amongst parliamentarians around this complex issue in recent years, with the latest debate on the topic taking place last week in the House of Commons. The document provides valuable assistance to communications providers on what they can do to help their customers who have been subjected to unwanted, silent, or malicious calls.

Eli Katz, the Chair of ITSPA, said “ITSPA is delighted to launch this document on nuisance calls. I encourage all of our members to study this guidance and ensure they are doing what they can to tackle this difficult problem and help support their customers as fully as possible. ITSPA member companies are committed to both tackling the problem and educating customers around the ways and means to avoid these unwanted calls where possible. We continue to engage with Government, regulators and law enforcement agencies on this matter and believe their focus on the perpetrators of this activity is the right one. Finding a solution around international calls is significantly more difficult but still needs to be tackled to help to truly resolve the current situation”.

He continued “Coming just weeks after the launch of our End User Terms and Conditions Guidance, the launch of our Nuisance Calls Best Practice Document highlights the excellent library of guidance that is available to companies that are members of ITSPA”.

To receive a copy of this document, please contact the ITSPA Secretariat.


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