8th January 2016

Internet Telephony Services Providers’ Association (ITSPA) appoints Ombudsman Services

ITSPA is pleased to announce that, as of 1st January 2016, we are offering all members free membership of Ombudsman Services.

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider and ITSPA is pleased to be working with Ombudsman Services to ensure members are compliant.

Previously, ITSPA members were provided with free membership of the CISAS ADR scheme and CISAS will continue to deal with any complaints currently logged with them.

Please find Ombudsman Services’ press release announcing the news here.

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15th December 2023

Fit to Switch – round up of activity

One week on from the Fit to Switch launch event, there has been a lot of activity about the impending switch-off. There have been…

Comms Council UK are a UK, membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video.