On 5 November 2025 at the BT Tower, CCUK signed the government’s Second Telecommunications Fraud Sector Charter. Our Chair, Tracey Wright, addressed the event and set out CCUK’s role in driving practical measures across the business to business voice and telephony market.
Section 2 of the Charter drew on input from CCUK members. It commits CCUK and other signatories to expand trusted data sharing, including a proof of concept API with NICC, and to broaden participation in the joint CCUK and National Trading Standards scheme launched in January 2025.
The charter also commits signatories to partner with law enforcement to disrupt criminal enablers, to engage in a UK Traceback solution that identifies the origin of suspicious calls, and to keep best practice guidance current on number misuse and fraud monitoring. In addition, signatories will support and amplify the Government‑led Stop! Think Fraud campaign through training and proactive communications, and introduce shared principles to support business victims.
The timelines are clear. Within six months, signatories will promote the NTS scheme and begin the NICC API proof of concept. Within 12 months, they will report progress on data sharing, traceback recommendations, updated guidance and member training. Full adoption of victim support principles is targeted within 18 months.
In a written statement, the Minister for Security, Dan Jarvis, welcomed providers’ proactive approach, commended their dedication to safeguarding consumers, said the Government stands firmly alongside the sector, and committed to convene, support and challenge partners while holding them to account so the UK becomes a hostile environment for fraudsters and a safer place for everyone.
