What is your name and your organisation?

My name is Laura Moore and I work at Magrathea Telecommunications. We are a wholesale provider of telephony solutions and carrier services.



What is your role in the at Magrathea?

After many years working at the company in sales and support, and managing a few projects along the way, I have recently taken on a newly created role as Client Services Manager. I oversee the relationship management side of the service that our fabulous support team provide.


How long have you been working for Magrathea /been in the industry?

I have been with Magrathea for over 15 years. Before that, I worked in IT distribution when “converged technologies” was the future we were all talking about – so I have been immersed in the idea of having phone calls over the internet for most of my working life.


What is Magrathea’s USP/key focus areas?

I think our unique value is our responsiveness. We are founded by technical people who are the innovation behind our offering, and we are still managed by the team who came up with the ideas in the first place and brought them very successfully to market.


What achievement is Magrathea most proud of?

There is a lot that the business is proud of, but my own personal one is that we have been in the business for 21 years, and we are as excited and motivated to be working with each other, the technology, and the market place, as we were in the very beginning.


What are the key trends that you are experiencing currently in the market?

As an industry we are no longer niche or technically cutting edge which means the prices can no longer reflect the initial innovation costs; we are now seeing a real drive to cut costs down.


What do you see as the main industry challenges at present?

We are staring the biggest change in decades in the face at the moment; the migration to an ‘all IP’ network. This is going to bring about a lot of technical challenges in terms of interoperability between networks. I hope that the regulatory side of things keeps up with the technology and that we are not held back as we navigate through this transition.


If there was one thing in the industry you would change or want to resolve, what would it be?

My dream scenario is for there to be a centralised numbering database which will make the day-to-day work of porting easier, removing all the issues with onward routing failures for ported numbers and making the transit billing stuff slightly simpler.


What opportunities do you foresee for the sector?

How well industry deals with the switch off of the old technology is going to have a real impact on our ability to innovate our way through this century. Amazing, futuristic things such as AI and medical robotics hang on industry being able to provide the facilities for them to happen on a real-life scale.


What benefits do you get out of Comms Council UK membership?

In no particular order – but the benefits that spring to my mind most quickly are; fabulous opportunities for really relevant networking, great collaboration of the collective brains in dealing with industry issues facing all of us and Robert Price’s informative and engaging update