What is your name and your organisation?

Christie Grinham, bOnline

What is your role at bOnline?


How long have you been working for bOnline/been in the industry?

I have been working for bOnline for 4.5 years.

What do you see as the main industry challenges at present?

The main industry challenge I see at present concerns legacy systems which impede automation and worsen customer experience, especially around number porting.

If there was one thing in the industry you would change or want to resolve, what would it be?

More API-first suppliers that aim to modernise the abilities of service providers in order to provide maximum value to their customers.

What benefits do you get out of Comms Council UK membership?

Comms Council UK membership provides a great opportunity to meet others in the industry that might face similar challenges.