We hosted our workshop Telecoms compliance in practice on 12th May from 2pm to 5.30pm at Gamma offices in central London.
In this workshop we reviewed current best practice guidance in all key areas. It was an opportunity for members to update their knowledge to run a compliant telco and learn what is coming our way in the next year or two. It was a practical and interactive session for those working in operational and management roles within small to medium service provider communication providers.
Agenda:
- Welcome and introductions - Jolyon Parsons
- Best practice: Security & Resilience (TSR compliance) - Dan Winfield
- Best practice: Fraud (KYC, KYT, Info Sharing) - Alex Jennings with Laura Moore and Paul Morris
- Best practice: Porting & Switching (including upcoming business switching) - Lee Turner
- Best practice: Consumer protections (contracts, dispute resolution etc) - Danny Preiskel
- Coming up (current consultations, CCUK initiatives, things to watch out for) with Q&A - Tracey Wright
- Discussions/Questions
- Wrap up - summary of key takeaways, reminder of member benefits, future events - Jolyon Parsons
- Networking drinks
Thank you to our partners Gamma for hosting.