The winner of this category is the stand out ITSP in its class over the past 12 months, demonstrating impressive business performance, innovation and customer service. This category is focussed on ITSPs with a turnover of up to £10.2 million (in line with Companies House auditing requirements). The entry should provide a rich entry into how the company has developed and grown in the past year including an exemplary case study.
Winner
VoIPstudio
sponsored by
Focussed on companies with a turnover of over £10.2 million (in line with Companies House auditing requirements), this category celebrates the best in breed of the larger communication providers in the market. This company should demonstrate impressive business performance over the past 12 months, highlighting growth, innovation and a good customer service record as well as detailing a first class case study. Outlining any changes in strategy or ways to diversify during the twelve month period is also welcome.
Winner
Bandwidth
sponsored by
This award recognises the company that has produced the most well-rounded service for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and support for the end user. If it is a new service it should show customer take up, if it’s an established service, it should demonstrate both year on year customer growth and retention.
Winner
bOnline
Highly Commended:
Voipfone
This award recognises the company that has produced the most compelling service for the enterprise customer. The entry must demonstrate impressive business service, innovation and customer service as well as detailing an exemplary case study. This company should provide a good selection of business features and benefits and be able to demonstrate how they add value to the customer. If it is a new service it should show customer take up, if its an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
Winner
8×8, Contact centre as a service (CCaaS)
Highly Commended:
CallTower, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) Solutions
This award recognises the company that has produced the standout solution that has been effectively deployed and adopted across multiple jurisdictions. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation and complying with various local regulatory requirements. Outlining how it has provided a local flavour and adapted the service successfully to different countries and/or regions, whilst maintaining core functionality across a group enterprise is required. If it is a new service it should show customer take up, if it’s an established service it should demonstrate both year on year customer growth and retention as well as any new features that may have been added.
Winner
Pure IP
Highly Commended:
8×8
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has either helped drive productivity/efficiencies, improved collaboration as well as drive up quality of service. As well as a case study, clear service/product take up must be outlined.
Winner
PolyAI -Led Voice Assistants
Highly Commended:
Vonage Conversational Commerce
sponsored by
This award is designed to recognise the best applications (be that systems software or applications software) on the market and is open to applicants from across the next generation communications landscape.
Entrants can include APIs, billing platforms, portals, WebRTC solutions, CRM tools and more. The winning entrant will demonstrate how their innovative application has made an impact within the sector, in terms of customer functionality and quality of service.
Winner
PolyAI, Customer-Led Voice Assistants
Highly Commended:
Kerv, Compliance Cloud
Sponsored by
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s experience. This could be desk phones, video and conference phones, headsets or additional accessories. It will demonstrate technology that has excellent reliability and user-friendliness, which has had a good take up within the market. Innovative new features that have made an impact with customers will be noted.
If its a new device then market impact and customer take up needs to be outlined. If its an established device it should demonstrate both year on year customer growth and performance as well as any new features that may have been added, which has maintained its market position.
Winner
Snom – M500 series
Highly Commended:
Yealink W73P DECT Phone System
This award is focussed at companies who operate broadly across the supply chain to support the effective delivery of a CPs service, lowering barriers to entry and increasing speed to market. This could include back end infrastructure suppliers (network switches, voice gateways, SBCs etc), voice wholesalers, vendor platforms (e.g UCaaS providers) or connectivity support.
The company will demonstrate how their products and services have helped their customers operate both seamlessly and efficiently, whilst helping to tackle specific challenges (network security, resilience or compliance with UK or international regulations) and remove certain barriers.
Winner
Netaxis Solutions – Fusion
Highly Commended:
NetSapiens
sponsored by
Tracey Wright and Katie Baron
Founders of Women in Telecoms Group
Comms Council UK are sponsored by Magrathea
The winners will be announced at Sea Containers in London on 28th September.
Book your tickets here.
Comms Council UK are a UK, membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video.
