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20th January 2025

Ofcom publishes ADR consultation

Ofcom has published a consultation proposing changes to the current Alternative Dispute Resolution (ADR) system. 

Ofcom launched a review of the current ADR system in November 2023, which included carrying out research among consumers to understand their experiences. The review found that while ADR rules are working well overall, targeted changes are needed.

Specifically, Ofcom is considering reducing the existing time frame that customers have to wait before they can escalate complaints to ADR from eight weeks to six weeks.

The deadline for submitting feedback on the changes is 12th March 2025, with a final decision expected to be published in summer 2025.
CCUK will be considering a response to the consultation.

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  • News

FCA issue urgent warning after 4,400 reports of fraudsters impersonating them

27th August 2025
The Financial Conduct Authority (FCA), the UK’s independent regulator for financial services, responsible for protecting consumers, maintaining market integrity, and promoting effective competition across…
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  • Awards

2025 Comms Council UK Awards

Comms Council UK awards are sponsored by Magrathea.

Visit our awards pages to find more information about this year’s awards.

Winners will be announced at the ceremony on 25th September at 116 Pall Mall.

 

Awards info
Comms Council UK Logo

Comms Council UK are a UK, membership-led organisation that represents companies who provide or resell business and residential customers voice services over data networks (VoIP) as well as other “over the top” applications including instant messaging and video.

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